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(1990) Conflict: readings in management and resolution, Basingstoke, Palgrave Macmillan.
In 1974 an account was published of the use of a technique, devised by John Burton1 and then called "controlled communication," which functions simultaneously as a research tool and as an instrument of conflict resolution. The technique has since been developed further and is now known as the problem-solving procedure. This paper extends and interprets the results presented earlier.2
Publication details
DOI: 10.1007/978-1-349-21003-9_10
Full citation:
De Reuck, A. (1990)., A theory of conflict resolution by problem-solving, in J. Burton & F. Dukes (eds.), Conflict: readings in management and resolution, Basingstoke, Palgrave Macmillan, pp. 183-198.
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